Refund Policy

30-day money-back guarantee

Storyseller, operated by David Ransom Paddy, offers a 30-day money-back guarantee on all purchases. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, then request a refund; or
• Email us at support@storyseller.app and we will coordinate the refund with Paddle on your behalf.

Please include your order number or the email address used at checkout to help us locate your order quickly.

Processing time

Once approved, refunds are issued to the original payment method. Depending on your bank or card provider, it can take several business days for the funds to appear on your statement.

Merchant of Record disclosure

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds. See Paddle's refund policy at paddle.com/legal/refund-policy.

Contact

Any questions? Email support@storyseller.app.